Privacy Policy

Golden Moving LLC ("we," "us," or "our") operates the website goldenmovingllc.com and provides moving services throughout the United States. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, book our services, or communicate with us.

1. Information We Collect

Personal Information You Provide

When you request a quote, book a move, or contact us, we may collect:

• Full name, email address, and phone number
• Moving origin and destination addresses
• Preferred moving dates and service requirements
• Payment information (processed securely via third-party processors)
• Any additional details you share regarding your move

Information Collected Automatically

When you visit our website, we automatically collect:

• IP address, browser type, and operating system
• Pages visited, time spent, and referring URLs
• Device identifiers and screen resolution
• Cookie data and tracking pixel information (see our Cookie Policy)

Information from Third Parties

• Advertising platforms (Meta/Facebook) when you interact with our ads
• Analytics providers (Google Analytics, Meta Pixel)
• Lead generation partners, if applicable

2. How We Use Your Information

We use the information we collect to:

• Provide moving quotes and schedule services
• Communicate with you about your booking, including confirmations and updates
• Process payments and issue invoices
• Respond to your inquiries and provide customer support
• Send promotional communications (with your consent; you may opt out at any time)
• Improve our website, services, and advertising effectiveness
• Comply with legal obligations and protect our rights
• Prevent fraud and ensure the security of our services

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies including:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Advertising Cookies: Meta (Facebook) Pixel for ad performance measurement and retargeting

We also use Meta Conversions API (CAPI) to send hashed event data server-side for improved ad attribution. For full details, see our Cookie Policy.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service Providers: Payment processors, email platforms, CRM systems, and analytics providers that help us operate our business
• Advertising Partners: Meta (Facebook) receives hashed data for ad measurement (no raw personal data is shared)
• Legal Requirements: When required by law, subpoena, or to protect our rights
• Business Transfers: In connection with any merger, acquisition, or sale of assets

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, typically:

• Customer records: 7 years after last service (tax and legal requirements)
• Quote requests: 2 years if not converted to a booking
• Marketing data: Until you opt out or unsubscribe
• Website analytics: 26 months (Google Analytics default)

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate personal information
• Delete your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Opt out of sale/sharing of personal information (California residents under CCPA/CPRA)
• Request portability of your data in a machine-readable format

7. California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to know what personal information we collect and how it is used
• Right to delete personal information
• Right to opt out of the sale or sharing of personal information
• Right to non-discrimination for exercising your privacy rights
• Right to limit use and disclosure of sensitive personal information

We do not sell personal information as defined under the CCPA/CPRA. We do share data with advertising platforms for targeted advertising, which may constitute "sharing" under the CPRA. You may opt out by contacting us.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

• SSL/TLS encryption for all data transmitted via our website
• Secure payment processing through PCI-compliant third-party processors
• Access controls limiting employee access to personal data
• Regular security assessments of our systems

No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us